Repair terms

What you agree to before we collect

Back up your files

Please be sure to back up your files before we collect your device. Any repair, regardless of who does it, carries a risk of data loss, and an operating system reinstall erases the drive completely. We are not responsible for any data loss and we are unable to assist with data recovery so we want to make sure you take the necessary steps to protect your information.

Ownership

We accept your booking request on the basis that the device is yours, or that the owner has agreed to the repair.

Passwords

We may ask for an administrative account access or if you prefer we configure a temporary account to troubleshoot the issue which may incur additional billable hours. Tell us your preference at booking.

Work we do not do

• Data recovery from a failed or wiped drive. We refer this to a specialist lab.
• Game consoles.
• Ultrathin laptops and tablets, including Microsoft Surface. They are glued and layered, and a safe repair is not realistic.
• Liquid damage and computers that have been opened before. We'll look at these, but we can't promise a result.
• Computers reported lost or stolen. Non-negotiable.
• Fitting parts supplied by customers. We only fit parts that we supply.

Money

When you pay

• The $49 diagnostic is paid when you book, and it comes off the repair.
• Software work. Tune-ups, virus and malware removal, and operating system reinstalls are paid when the job is done.
• Repairs that need a part. The part is paid for up front, at the price we quote you. The labor is paid when the job is done.
• Very old or high value hardware. We ask for payment in full before the work starts. If that applies to your computer we tell you at the quote, before you commit to anything.

What the price covers

• If we decide we cannot take the job, the diagnostic is refunded in full.
• If you decide not to go ahead with the repair, the diagnostic covers the testing already done and the computer is returned.
• Parts are quoted before they are ordered. You can turn a part down and owe nothing further.
• If a repair would cost more than the computer is worth, we tell you before any work starts.
• The posted price does not change if the job takes longer than expected. It changes only with your agreement.

Collection and return

We collect from your door and return the device to the same address. At collection we photograph its condition and send you a copy for your records.

The device is in our care from collection until return. VERIFY: the insurance position is being confirmed and will be stated here before this page is public.

After the repair

Warranty

VERIFY: the warranty period on labor has not been settled yet. Most shops offer 90 days. This page needs a figure before it goes live.

Uncollected computers

A repaired computer we cannot return, after repeated attempts to contact you, is treated as abandoned once the period set by Ohio law has passed. VERIFY: the exact period is being confirmed against Ohio law and will be printed here.

About us

ONTech is the repair side of ONTech Prospects LLC, an Ohio company formed in 2021. Repairs are carried out by a CompTIA A+ certified technician.

We have over 13 years of combined experience in IT and electronics repair.

Certifications held in the company: CompTIA A+, Network+, Security+, CySA+, eJPT.